Designing systems that make complex experiences feel human.
Leading designer for 5G device return and exchange tracking at Verizon - exploring how AI tools like Gemini, Claude, and Figma Make can optimize complex design flows.
Selected Work
Four projects, one through-line
Check Network Status, unified
A single trusted answer to "is it me, or the network?" - across wireless and Fios, web and app.
Network Extender, free & self-serve
From "weak signal at home" to "free network extender on the way" - in four screens, without a call to the customer case.
Designing Keurig's sustainability hub
Turning a dense sustainability report into a clear, honest Sustainability page
Wells Fargo Rewards, redesign & navigation
Redesigned the Rewards Homepage and navigational experience for the Wells Fargo Bank.