Designing systems that make complex experiences feel human.

SENIOR UX DESIGNER SYSTEMS THINKING SERVICE DESIGN ENTERPRISE EXPERIENCES

Currently leading design for 5G device return and exchange tracking at Verizon - exploring how AI tools like Gemini, Claude, and Figma Make can optimize complex flows.

Featured work

Check Network Status

Integrating Fios into a self-serve network transparency tool - now one of Verizon's highest-traffic support surfaces, organically.

Check Network Status

Integrating Fios into a self-serve network transparency tool - now one of Verizon's highest-traffic support surfaces, organically.

Network Extender Self-service offer

Turning a 22-step agent process into a 5-step self-serve flow — proactively offering a free Network Extender to eligible customers

Network Extender Self-service offer

Turning a 22-step agent process into a 5-step self-serve flow — proactively offering a free Network Extender to eligible customers

Keurig Sustainability Hub

MVP

Keurig Sustainability Hub

MVP

Wells Fargo Rewards Navigation

Redesigned the Homepage and Navigational experience for the Wells Fargo Rewards page.

Wells Fargo Rewards Navigation

Redesigned the Homepage and Navigational experience for the Wells Fargo Rewards page.