Senior UX Designer with 7+ years turning enterprise complexity into intuitive, AI-powered experiences.
Selected case studies
Enhanced Verizon's Network Status
Simplifying Verizon's Check Network Status experience, extending it to Fios customers.Defined and designed the new experience, partnering with Product, Network & Engineering teams.
Verizon
1.5M+ Monthly visits
Digitizing Self-Serve Network Extender Order
Redesigned and shipped the network extender self serve journey, replacing a customer support–dependent process with a guided self-service experience.
Verizon
$15M Annual Savings
15.5% Reduction in call centre tickets
Connected Portal AI Assistant
Designed an AI-powered service assistant that helps HVAC dealers understand equipment health, diagnose alerts, and take the right action through contextual, workflow-integrated guidance.
Carrier
Increase in Onboarding
Increase in Dealer Onboarding by 12%
Simplified the Wells Fargo Rewards
Redesigned the Rewards experience by simplifying navigation, improving personalization, and making it easier for customers to track, understand, and redeem their rewards.
Wells Fargo
Rewards Experience
Designing better products with AI
AI-Powered Heuristic Evaluation Agent
Problem:
Manual heuristic evaluations across Verizon's production experiences were time-consuming, inconsistent, and difficult to scale.
Solution
Built a custom Gemini-powered heuristic evaluation agent that reviews videos and screenshots, flags usability issues against Nielsen's heuristics, and generates a structured spreadsheet of findings—reducing manual effort and making UX reviews faster, more consistent, and scalable.