Designing systems that make complex experiences feel human.
Senior UX designer with 7+ years turning dense, high-stakes enterprise problems — telecom networks, banking, sustainability — into flows people actually understand.
Selected Work
Four projects, one through-line
Verizon
Check Network Status, unified
A single trusted answer to "is it me, or the network?" - across wireless and Fios, web and app.
Outcome
1M+ Monthly visits
My role
Sr Experience Designer
Verizon
Network Extender, free & self-serve
From "weak signal at home" to "free network extender on the way" - in four screens, without a call to the customer case.
Outcome
15.5% Reduction in call centre tickets
My role
Sr Experience Designer
Keurig
Designing Keurig's sustainability hub
Turning a dense sustainability report into a clear, honest Sustainability page
Outcome
Sustainability Page
My role
Experience Designer
Wells Fargo Rewards
Wells Fargo Rewards, redesign & navigation
Redesigned the Rewards Homepage and navigational experience for the Wells Fargo Bank.
Outcome
Redesigned Rewards page
My role
Experience Designer